The New One Minute Manager

dmeola — Sat, 24 Mar 2018 21:43:32 +0000

As you gain experience and perform well in your career your upward trajectory will likely move you into a management role. At this point you have proven yourself in your field, but you will find yourself dealing with challenges that you haven’t been trained for. Most companies do not train their managers, so you will likely have to learn through your own observations and personal enrichment. The New One Minute Manager is a quick read which gives you three basic principles to follow:

One Minute Goals
One Minute Praise
One Minute Redirection

Goals

Setting One Minute Goals is the beginning of One Minute Management.

Our Manager works with us to make it clear what our responsibilities are and what we are being held accountable for.

instead of setting our goals for us, he listens to our input and works side-by-side with us to develop them.

Our Manager makes sure we know what good performance looks like because he shows us. In other words, expectations are clear to both of us.

one of your goals for the future is for you to identify and solve your own problems.

‘If you can’t tell me what you’d like to be happening,’ he said, ‘you don’t have a problem yet. You’re just complaining. A problem only exists if there is a difference between what is actually happening and what you desire to be happening.’

Adapting to change is one of my main goals.

Praise

Help People Reach Their Full Potential. Catch Them Doing Something Right.

People Who Feel Good About Themselves Produce Good Results.

Redirection

he would let me know in very specific terms when I was doing well and when I wasn’t. He cautioned me that it might not be very comfortable at first for either of us.

Praising people doesn’t always work if it isn’t combined with Re-Directs to correct mistakes when they occur.

One Minute Re-Direct in two parts. In the first half he focuses on my mistake. In the second half he focuses on me.

Summary

Goals make clear what is most important to focus on, Praisings build confidence that helps you succeed, and Re-Directs address mistakes. And all three of these help people feel better about themselves and produce good results.

productivity is more than just the quantity of work done. It is also the quality.

The Best Minute I Spend Is The One I Invest In People.

Everyone Is A Potential Winner. Some People Are Disguised As Losers. Don’t Let Their Appearances Fool You.

Take a Minute To Look At Your Goals. Then Look At What You’re Doing And See If It Matches Your Goals.

We Are Not Just Our Behavior. We Are The Person Managing Our Behavior.

Goals Begin Behaviors. Consequences Influence Future Behaviors.

See The New One Minute Manager on Amazon

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The Phoenix Project

dmeola — Fri, 16 Mar 2018 14:52:19 +0000

This is a great read for IT Managers who are looking for advice on improving their effectiveness as leaders. The author creates a fictional story of a recently (an unexpectedly) promoted individual who must identify and fix systemic issues in the IT department of a manufacturing company. The book has great lessons on organizing and identifying different types of work and how to manage them effectively.

Four types of work:

Business projects
IT projects
changes
unplanned work

First Way:

Helps us understand how to create fast flow of work as it moves from Development into IT Operations, because that’s what’s between the business and the customer.

Second Way:

Shows us how to shorten and amplify feedback loops, so we can fix quality at the source and avoid rework.

Third Way:

Shows us how to create a culture that simultaneously fosters experimentation, learning from failure, and understanding that repetition and practice are the prerequisites to mastery.

Highlights:

a ‘change’ is any activity that is physical, logical, or virtual to applications, databases, operating systems, networks, or hardware that could impact services being delivered.

Eliyahu M. Goldratt, who created the Theory of Constraints, showed us how any improvements made anywhere besides the bottleneck are an illusion.

Your job as VP of IT Operations is to ensure the fast, predictable, and uninterrupted flow of planned work that delivers value to the business while minimizing the impact and disruption of unplanned work, so you can provide stable, predictable, and secure IT service.

Mike Rother says that it almost doesn’t matter what you improve, as long as you’re improving something. Why? Because if you are not improving, entropy guarantees that you are actually getting worse, which ensures that there is no path to zero errors, zero work-related accidents, and zero loss.

See The Phoenix Project on amazon

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